Appliances connected, points commissioned, and the run actually sized for what you are asking it to carry. Most weak-flame complaints in newer homes are a sizing problem, not an appliance problem.
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In an established house, a gas call is normally about the appliance. In the estate homes that make up so much of Liverpool now, it is very often about the pipe.
When the house was built, a gas fitter calculated the run for the appliances in the contract and installed pipework sized for exactly that. It was correct on the day and the compliance certificate says so. Then the household grows into the place. A better cooktop goes in, a heater gets connected to the bayonet point in the living room, someone runs a line out to a barbecue. Each addition is small and each one looks harmless.
The total is what matters. Gas pipe delivers a finite volume, set by its diameter and the length of the run, and once the connected load passes that, everything drops at once. The cooktop goes weak while the hot water is running. People replace the cooktop and nothing changes, because the cooktop was never the problem.
So the first thing we ask before connecting anything is what else in the house is already on gas. It is a five-second question that decides whether the job is a connection or a connection plus an upsized run, and it is a great deal cheaper to answer at the booking than on the day.


Get everyone out, leave the switches alone, and turn it off at the meter on the boundary. Then ring from outside rather than from the kitchen.
Gas pipework is not one-size-fits-all. A gas fitter works out the total demand of the appliances being installed, allows for the length of the run and the pressure available, and picks a diameter that delivers it.
That calculation is correct for the appliances it was done for. It is not a promise about appliances added later, and there is nothing in the paperwork that warns you. The first sign is usually a flame that drops when something else fires up.
A cooktop, a heater on a bayonet, an instantaneous hot water unit and an outdoor point are each modest on their own. Connected to the same run they compete for the same finite delivery.
The symptom is distinctive once you know it: nothing is faulty in isolation, everything under-performs together, and it is worst when two or three things are running at once. If that is what you are seeing, changing the appliance is money spent on the wrong thing.
Estate builders frequently rough in points that were never commissioned, typically in the living area for a heater or on an external wall for a barbecue. Owners find them years later and reasonably assume they are ready to use.
They need testing before anything is connected, because they have been sitting sealed and untested since construction, and the run they come off needs checking against the load you are about to add. Both are licensed work and both end in a certificate.
The compliance certificate the builder handed over covers the builder's gas installation on the day it was signed. Every subsequent piece of gas work generates its own.
The gap people discover at sale or at claim is almost always an appliance connected a few years after moving in, by someone who did not issue one. It is worth gathering what you have now rather than at the point somebody is asking for it.
Gas installation on a new home is residential building work, so it sits under the same statutory warranties as the rest of the build: six years for a major defect, two years otherwise, from completion, and it passes to later owners.
If an original installation turns out to be undersized or incorrectly done, that is worth knowing rather than quietly paying to correct. We will tell you what we find and put it in writing, and what you do with that is your call.
Fixed price agreed before anything starts. Indicative 2026 Sydney ranges for guidance, not quotes, and the compliance certificate is included in every one of them.
The installation isolated and put under pressure, with the result explained.
Onto a point already there, tested, and confirmed adequate for the total load.
Tested, connected and certified. Priced on what the point needs, not on opening a cap.
Priced by length and access once the load calculation says the existing run will not do it.
Issued and lodged on every gas job. Never a separate line on our invoice.

Asked before the appliance, because it decides whether this is a connection or a connection plus an upsized run.

The installation comes off supply and goes under pressure. On a capped point that has sat since construction, this is not optional.

Work to AS/NZS 5601. Where the load calculation says the existing pipe will not carry it, you get that figure before anything is cut.

Certificate issued, lodged, copy to you with the invoice. Keep it with the others, a conveyancer will want the set.
Get everyone out and shut it off at the meter. Leave the light switches alone on the way, and make the call from outside.
Call 1300 381 569
Get everyone outside. Do not touch a light switch, a power point or anything else that could spark, and do not use a phone inside the house. Once you are out, turn the gas off at the meter, which on most estate homes is on the boundary or in a recess on a side wall. Then ring from a distance. If the smell is strong, ring the gas emergency line first and us second.
That is the classic sign of an undersized run, and it is common in newer homes for a reason that is nobody's fault at the time. The builder sizes and installs the gas pipework for the appliances in the build contract. If you have since added a cooktop, a heater on a bayonet point or an outdoor barbecue connection, the total demand is now higher than the pipe was sized to deliver. There is enough gas for any one of them and not enough for several at once, so everything drops together. It is a sizing calculation, not an appliance fault, and swapping the appliance will not fix it.
No. A gas compliance certificate covers the specific work the gas fitter did on the day they signed it. The builder's certificate covers the builder's installation. Anything connected afterwards is new gas work and needs its own certificate, whether that is a cooktop, a heater, an outdoor point or a hot water unit. It is worth keeping them together, because a conveyancer will ask at sale and an insurer will ask at claim, and the gap people discover at that moment is almost always an appliance added a few years in.
Very likely, and plenty of estate homes have points roughed in during construction that were never commissioned, most often in the living area for a heater or on an external wall for a barbecue. It is not a matter of taking the cap off. The point has to be tested, the run checked for the load you are about to add to it, the appliance connected and the work certified. If it has been sitting capped since the house was built, testing it is not optional, it is the whole reason to have a licensed person do it.
Yes, without exception. Connecting an appliance, uncapping a point, extending a run or altering anything on the gas installation is licensed work. Unlicensed gas work voids home insurance and it is the sort of thing that surfaces at the worst possible moment. Our licence number is 368473C and it goes on every quote before you accept it.
Yes, and it is a large part of what we do. Bring the appliance and its installation instructions, and tell us what else in the house runs on gas when you book. That second answer is the one that matters, because it decides whether we are making a connection or whether the run needs upsizing to carry the extra load. Finding that out at the booking rather than at the door is what avoids a second visit.
It is the document a licensed gas fitter issues certifying the work meets AS/NZS 5601. In New South Wales it is lodged and a copy comes to you. It matters at sale, because a conveyancer asks for it, and at claim, because an insurer asks for it. It is included in every gas job we do and it is never a separate line on our invoice.
Tell us what the appliance is and what else in the house already runs on gas. Those two answers decide the whole job, and getting them up front saves a return visit.
Fixed price agreed before anything starts, and a compliance certificate on every job.
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